How to set up an automatic reply for negative feedback from your computer?
Navigate to the Reviews section, click on the Invite section, under Settings. Start off by toggling on the Enable Auto Reply for Negative Feedback button to make sure that the system is properly configured. Then input the best email address to reach your team. Ideally, you select a group inbox that more than one person has access to. Set up the Response Delay between a 5-10 minute time window to add a personal touch to your response.
After saving your changes, open the Notifications section. Under Review Notifications, select Negative Reviews and toggle on the channel where you want to receive alerts.
