Overview
To access this report, simply go to the Unify Reviews dashboard, click on the Reports tab, and scroll down to the Employee Leaderboard section. Here, you'll find a comprehensive overview of each employee, including their name, average rating, the number of invites they've sent out, and the number of reviews they've received month over month.
This table provides a clear, high-level view of both individual and team performance in generating reviews for your business. Additionally, you can filter it by location and year to gain deeper insights into performance trends.
It also provides a summary of Negative Feedback Forms submitted by dissatisfied customers, along with the employee who sent the review link associated with each submission.These private forms are filled out by customers who select "No" on the Review Landing Page, helping to prevent negative reviews from being posted publicly.
What You Can Do with the Employee Leaderboard
1. Performance Tracking
Monitor which employees are consistently generating the most customer reviews or feedback. See who is sending out the most review links and getting the highest number of responses.
2. Gamification of Incentive Programs
Turn review collection into a friendly competition by publicly displaying employee rankings. Run monthly contests where top performers earn bonuses or recognition.
3. Identifying Training Opportunities
Spot employees who may need support or coaching based on low engagement or negative feedback trends. An employee consistently associated with negative feedback can be flagged for follow-up or mentoring.
4. Employee Recognition and Morale Boosting
Celebrate top performers and encourage team spirit. Use the leaderboard in team meetings to recognize achievements and boost motivation.
5. Data-Driven Staffing Decisions
Use hard data to inform promotions, performance reviews, or bonus decisions. Incorporate leaderboard stats into quarterly performance evaluations.
Key Benefits
1. Accountability
Employees are directly tied to the review links they send, fostering a sense of ownership over customer interactions.
2. Transparency
Real-time insights into who is driving positive customer engagement across the team.
3. Motivation
Competition can drive better performance, especially when tied to rewards or recognition.
4. Customer Experience Improvement
Better employee performance often translates to better customer service—and ultimately, stronger reviews and loyalty.
5. Operational Efficiency
With performance data centralized and automated, managers spend less time tracking and more time coaching and improving team outcomes.