Data is the backbone of a strong online reputation. The Reports section provides actionable insights into your performance, helping you identify what’s working and where to improve.
To access these metrics, log in to your dashboard on a computer, navigate to ✩ Reviews, and select Reports.
Performance & Accountability
Leaderboard: A high-level view of your top-performing locations or team members based on the total volume of reviews received.
Employee Performance: A monthly breakdown of performance at the individual level, tracking reviews and responses linked to specific employees.
Review Analysis & Trends
Reviews & Ratings Trends: A visual analysis of your rating patterns over time, helping you spot seasonal shifts or service improvements.
Review Summary: A comprehensive overview of your total customer feedback, including average ratings and total volume.
Review Sources: A breakdown of where your reviews are coming from (e.g., Google, Facebook) to help you understand which platforms are most active.
Outreach & Engagement
Invite Statistics: A transparent look at your total review invites sent, ensuring your team is hitting their outreach goals.
Review Invites & Visits: A 7-day snapshot comparing email invites, text invites, and actual landing page visits to measure your conversion rate.
Landing Page Access Locations: A geographical map showing where visitors are accessing your review page over the last 30 days.
💡 Pro Tip: Use the Invite Statistics alongside Review Trends to see exactly how your outreach efforts are directly impacting your star rating.