Unify Messaging streamlines communication with your customers across various channels, including email, SMS, contact forms, online reviews, and Facebook! All customer interactions and even internal team chats are seamlessly organized and easily accessible with our Omnichannel Inbox.
Our messaging system fully supports both inbound and outbound messages via email and SMS. You can easily switch between email or SMS based on the contact's information, with the default set to the last-used method, as shown in the example below.
Unify Messaging also prevents contact duplicates. It automatically detects and links a duplicate contact person, and then you can decide whether to merge the conversations into one thread and keep everything connected or to continue with separate threads.
You can now upload files in different formats and even use AI to summarize conversations or generate responses!
Explore these features available from your desktop and the mobile app through our articles in this collection!