Why Unify Reviews Alerts Matter
Customer reviews shape how people perceive your business. Whether positive or negative, how you respond can build trust and drive loyalty. Unify Reviews Alerts help you stay informed and act fast. Here's why these alerts are essential for your business.
Boost Customer Engagement by Responding to Positive Reviews
Timely responses to positive feedback show appreciation and build stronger relationships with happy customers — encouraging repeat business and brand loyalty.
Turn Negative Experiences into Loyalty Opportunities
Engaging quickly with dissatisfied customers allows you to resolve issues, demonstrate care, and potentially convert critics into long-term supporters.
Reduce the Impact of Negative Reviews
Real-time alerts help you address negative feedback before it spreads, protecting your reputation and showing customers you're proactive and attentive.
Position Your Business as Responsive and Reliable
Consistent, timely responses reflect a business that listens and values feedback, setting you apart from competitors and enhancing your brand image.
Settings
To enable email notifications in the system, go to Reviews > Management then scroll down to find the Notifications section at the bottom.
You can easily toggle email and text notifications on or off for each user by selecting Yes or No under the corresponding column. Once enabled, the system will send out real time alerts via email or text for new reviews or negative feedback forms.
Note: To receive text notifications, you must add your mobile number to your Profile account. Here’s how to update your profile details. |
This feature is designed specifically for Company Managers who are responsible for responding to new reviews or managing clients who submitted negative feedback. Be sure to select the appropriate users for these notifications.